Privacy Policy
We respect and are committed to protecting your privacy. Publishing, selling, or renting any personal data or information to any third party without your consent is against our ethics.
The privacy practices of this statement apply to our services available under the domain and subdomains of the Site. By visiting this Site, you agree to be bound by the terms and conditions of this privacy policy. If you do not agree, please do not use or access our site.
This privacy policy does not apply to sites maintained by other companies or organizations to which we link. We are not responsible for any personal information you submit to third parties via our website. Please ensure that you read the privacy policy of such other companies or organizations before submitting your details.
This privacy policy describes the information, as part of the normal operation of our services, we collect from you and how that information is shared. This policy is designed to inform you about our information collection/retention practices so that you can make an informed decision regarding the sharing of your personal information with us. By accepting the privacy policy and user agreement, or by using the site, you give your consent to our use and disclosure of your personal information in accordance with this privacy policy.
Privacy Guarantee
We agree that we will not sell or rent your personal information to third parties for their marketing purposes without your explicit consent. From time to time, we may reveal general statistical information about our Site and visitors, such as the number of visitors, types of goods and services purchased, etc. Only those of our employees who need access to your information to perform their duties are allowed such access. Any employee who violates our privacy and/or security policies is subjected to disciplinary action, including possible termination and civil and/or criminal prosecution.
Information We Collect and How We Use It
We collect personal information for the following purposes:
- To process your order: If you make a purchase or interact with our services, we may collect personal details such as your name, email address, phone number, and booking details (including images related to your booking). This information is used to complete transactions, communicate order details, and provide customer support.
- To improve your experience: We may collect data about how you use our services, such as IP addresses and browsing behaviors, to enhance site performance and offer personalized content or recommendations.
Your personal data is never shared with third parties unless explicitly stated and for the following reasons:
- With Service Providers: We share your data with trusted third parties, like payment processors, who assist us in providing services to you. These third parties are obligated to protect your data in accordance with applicable privacy laws.
- To comply with legal obligations: We may disclose your personal information if required by law or in response to legal requests (such as subpoenas, court orders, or government investigations).
User Data
We collect the following user information:
- Personal Identification Information: This may include your name, email address, and phone number, which you provide when registering or interacting with our services.
- Booking Details: When you book services, we may collect images (such as photos of documents, identification, or goods) associated with your booking for verification purposes or to fulfill your request.
- Usage Information: This includes your IP address and browsing behavior on our site, which helps us improve user experience and website functionality.
Image Collection for Booking Details
As part of the booking process, we may request you to upload images related to your booking. These may include, but are not limited to:
- Identification documents (e.g., ID card, passport)
- Goods/consignment images (e.g., product photos, shipping-related images)
These images are collected for the purpose of processing and verifying your booking, ensuring the accuracy of booking details, and preventing fraud. We will retain such images for the duration necessary to complete your booking process and will never share them with third parties, except as required for legitimate business operations, such as with payment processors or delivery services, or as mandated by law.
How We Use Images:
- To verify the details of your booking.
- To prevent fraud or disputes.
- To facilitate any support or customer service you may need.
How We Protect Images: We take appropriate physical, electronic, and managerial measures to safeguard and secure the images and personal data we collect from unauthorized access or disclosure.
Removal of Background Location Access
Please note, we no longer collect background location data. We have removed the feature that allowed us to collect your location in the background. The app will only request location permissions when actively being used for features that require real-time tracking, such as tracking consignments. This will only happen after you have granted location access for these specific features.
We do not collect or share your background location anymore, and your location will only be accessed when necessary during active use of the app.
Cookie Policy
TRUCKEXPRESS Pvt Ltd operates a strict privacy policy and is committed to being transparent about how we use cookies on our website.
Why are cookies important?
Cookies help make your online experience more efficient and relevant to your interests. They remember your preferences, user ID, shopping baskets, and help you navigate the site more easily.
What is a Cookie?
A cookie is a small file placed on your device to save text snippets for reference by the website you're visiting. Cookies can be:
Session Cookies: Temporary and automatically erased when you close your browser.
Persistent Cookies: Stay in your browser until they expire or are manually deleted.
Cookies are grouped into the following categories:
Essential Cookies: Required for the regular operation of our websites.
Functional Cookies: Remember your preferences and improve your experience.
Analytics Cookies: Measure site performance and usage to improve your experience.
You can disable cookies in your browser settings, but this may affect the functionality of our website.
Changes to Privacy Policy
We may update this Privacy Policy from time to time. When we do, we will post the updated policy on this page with the date of the last update. Please check this page periodically for any changes.
Contact Us
If you have any questions or concerns regarding this Privacy Policy, feel free to contact us at:
Email: Shrey@truckexpress.in
Phone: 8889323456
Address: UG-8, ROYAL GOLD,4-A, Y.N. Road,INDORE: 452 001